FAQ
Where is my order, and how can I track the delivery status?
You can track the status of your order by logging into your customer account and accessing the order history. There, you will find information on the shipping status and a tracking number to track the current location of your delivery. Please note that processing at the warehouse and shipping may take 7-14 business days, depending on order volume.
Can I get a refund or exchange if I'm not satisfied with my purchase?
Yes, we offer a refund or exchange policy. If you are not satisfied with your purchase for any reason, please contact our customer service within a certain timeframe for further instructions and support. Please refer to our return policy on our website.
How long does it take for my refund to be processed?
The processing time for refunds may vary depending on the payment method and bank. Generally, refunds are processed within 5-10 business days after receiving the returned items.
How can I contact customer service if I have questions or issues?
You can contact our customer service via email or through the chat function on our website. Our team is here to assist you and address any inquiries or concerns.
Do you offer international shipping?
Yes, we offer international shipping. However, please note that depending on the destination country, there may be additional customs duties, taxes, or fees to be borne by the customer. Information on shipping costs and times can be found on our website.
Are LuminPaws products suitable for all dog breeds?
Yes, our LuminPaws products are suitable for dogs of all breeds and sizes. We offer various size options to ensure you find the right fit for your dog.
How do I measure the correct size for the LuminPaws dog jacket?
To determine the correct size for the dog jacket, measure your dog's chest circumference at the widest point and the back length from the base of the neck to the tail root. Use our size chart as a reference to select the appropriate size.
Are the LuminPaws dog jackets waterproof?
Yes, our LuminPaws dog jackets are waterproof, providing optimal protection for your dog against rain and moisture during walks.
How do I charge the LED lights in the LuminLeash dog leashes?
The LED lights in the LuminLeash dog leashes are rechargeable. Simply connect the included USB cable to a USB port to charge the lights. A full charge typically takes about 2 hours.
Does the LuminLeash Grip have a convenient flashlight on the handle?
Yes, the LuminLeash Grip is equipped with a small flashlight on the handle. This convenient feature allows you to see your dog well in the dark, especially when they're wearing the reflective jacket.
Can I use the LuminBauchtasche for other purposes?
Absolutely! The LuminBauchtasche is versatile and suitable not only for dog walks but also for other activities like hiking, running, or traveling. It offers ample space for personal items such as a phone, keys, wallet, etc.